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Benefits Administrator Job

DATE: Nov 11, 2021

LOCATION: Lancaster, Pennsylvania, United States, 17603

Company: Armstrong World Industries

​Primary location: LancasterPennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: 5% 
Non-compete: No 

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.


By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 



As our Benefits Administrator, you will primarily be responsible for performing a variety of administrative functions to support assigned benefits programs, such as medical, dental, vision, life, disability, retirement and leaves of absence. Additionally, you will be responsible for accurately responding to benefit inquiries ensuring equitable and courteous resolution.


What you’ll be doing:

  • Collaborate with employee, disability carrier, and the employee’s department to initiate and facilitate STD/LTD claims
  • Maintain vendor contact to investigate discrepancies and provide information in non-routine situations to ensure compliance and accuracy on the usage of benefit programs
  • Guide and educate plan participants on related health and welfare plan issues and resources
  • Complete benefits enrollments in HRIS, including audit of benefits information
  • Assist in the design, development, and implementation of employee communications, educational efforts, benefit enrollment events, and management of electronic information
  • Communicate with internal departments, employee, client, and vendors to avoid gaps in process
  • Support annual open enrollment process, training, communications, and reporting
  • Audit monthly benefit invoices for accuracy
  • Prepare reports to meet weekly, monthly, and annual requirements


What will make you successful:

  • High School Diploma or GED
  • 2+ years of related benefits administration experience
  • Demonstrated understanding of HR administration basics, including employee master data, life events, benefits, HR policies and procedures, compensation, organization structure, tax, garnishments, and employment law, and impact of data on payroll process
  • Familiarity with state & federal employment laws including ACA, ADA, COBRA, ERISA, FLSA, FMLA, and HIPAA
  • Proficiency with Microsoft Office


Preferred Qualifications:

  • Bachelor’s Degree in a related field
  • Prior experience administering disability claims and various leave programs
  • Experience working in an integrated enterprise application
  • Experience with SAP, CEBS, and CBP
  • Prior experience working in a multi-site manufacturing organization


Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.



Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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