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CPQ and CRM Systems Analyst Job

DATE: Nov 22, 2021

LOCATION: Lancaster, Pennsylvania, United States, 17603

Company: Armstrong World Industries

​Primary location: LancasterPennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: 10% 
Non-compete: No 


​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

 

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 

 

 

As our Configure Price Quote (CPQ) and Customer Relationship Management (CRM) Systems Analyst, you will own the analysis, development and business processes for the product quoting tools and be responsible for understanding product line cost estimation rules and requirements and developing and deploying tools to support the made-to-order business. This may include acquiring resources and coordinating the efforts of team members and suppliers, contractors, or consultants to deliver new tools and processes according to support the business plan. You will also be responsible for reporting and analysis of the data produced by the tools for key stakeholders.

 

What you’ll be doing:

  • Works collaboratively with New Product Development managers to understand new product business rules and requirements.
  • Structures requirements and uses Configure/Price/Quote (CPQ) technology software to properly estimate custom build to order projects.
  • Updates and maintains current product line business requirements in quoting tool.
  • Reviews and interprets customer and user design requirements.
  • Partners with sourced vendors to identify technical solutions and options.
  • Develops tools and processes for large strategic projects that reduce errors and improve accuracy of communication to the customers.
  • Assists in resolving operational problems, identifying trends, and identifying work process improvements.
  • Owns analysis and reporting for CRM and CPQ tools. 

 

What will make you successful:

  • Experience in developing and using Configure/Price/Quote technology software in a business environment.
  • 2= years of direct experience in Configuration Price Quote technology
  • Strong general mathematical abilities and an analytical mindset.
  • Strong proficiency in Microsoft Excel.
  • Superior organizational skills, attention to detail and demonstrated ability to meet deadlines.
  • Ability to communicate clearly and concisely with diverse audiences, in both oral and written contexts.

 

Preferred Qualifications:

  • Bachelor’s Degree or equivalent experience, ideally in a technical discipline in Information Technology, Data Sciences, Architecture, Engineering, or related field.
  • Project management work experience, ideally in commercial building products

 

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.

 

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

 

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

 

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

 

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.

 

Location

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

 

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!


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