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Commercial Sales Support Specialist Job

DATE: Jun 7, 2019

LOCATION: Lancaster, Pennsylvania, US, 17603

Company: Armstrong World Industries

Job: Sales
Primary Location: Lancaster, Pennsylvania
Relocation Offered: No 
Employment Status: Full-Time
Travel: 10%

 

Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!

 

Armstrong World Industries (AWI) is currently seeking a Commercial Sales Support Specialist to join our Sales team at our headquarters in Lancaster, PA. As a Commercial Sales Support Specialist, you will mainly be accountable for closing and winning jobs quoted for our AXIUM and SERPENTINA Waves ceiling products.

 

Additionally, you will be responsible for following up with Field Sales Representatives, distributors, contractors, owners, and quote requestors in effort to close and win the job in AWI's favor. This is a newly created role which is needed to accelerate the organizations growth requirements associated with these complex and in most cases, made-to-order solutions. 

 

Responsibilities of the Commercial Sales Support Specialist:

  • Use quotes from SFDC to create a job follow-up queue
  • Follow-up with all associated contacts and perform additional selling techniques to close jobs
  • Analyze competition’s products & services and customer base to frame solutions
  • Create competitive advantage and shape solutions that create competitive differentiation
  • Collaborate with Field Sales to devise strategies for shaping customer expectations
  • Supports job follow-up by documenting all customer interaction and completed tasks in SFDC
  • Develop in-depth knowledge of Axiom and Serpentina products to support selling and follow-up process; provide product expertise to customers and develop reputation as product expert
  • Tracks and reports monthly on key metrics which include: Identifying all projects won or lost and if lost indicate why, Price, Relationship, Lead-time, Competitive Specs, Value Engineered
  • Generate options to close quote and consider relevant factors (e.g., cost, benefits, risks, timing, buy-in) to select course of action that optimizes sales success
  • Evaluate and target business opportunities with greatest potential for producing positive results
  • Engage customers in mutual problem solving by brainstorming alternative approaches and evaluating them openly and fairly

 

Required Qualifications and Education of the Commercial Sales Support Specialist:

  • Completed Bachelor's degree and one year of related sales experience or the equivalent combination of education and experience.

 

Preferred Qualifications of the Commercial Sales Support Specialist:

  • Previous experience in sales, customer service, and process improvement
  • Proficiency in CRM systems - Salesforce.com (SFDC)

 

 

Why Armstrong World Industries?

 

Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.

 

Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs
  • 401k Match

 

About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.

 

 

Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Veterans

 

 

Notice to Staffing Agencies, Placement Services, and Professional Recruiters

 

Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.

 

AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to an AWI mailing address, fax machine or email address, directly to AWI employees, or to AWI's resume database will be considered AWI property. AWI will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. AWI will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.

 

AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. 

 

Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee. No other AWI employee is authorized to bind AWI to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to AWI, recruiters agree to be bound and comply with this policy.


Nearest Major Market: Lancaster

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