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Commercial Sales Support Specialist Job

DATE: Jun 7, 2019

LOCATION: Lancaster, Pennsylvania, US, 17603

Company: Armstrong World Industries

Job: Sales
Primary Location: Lancaster, Pennsylvania
Relocation Offered: No 
Employment Status: Full-Time
Travel: 10%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!



Armstrong World Industries (AWI) has a job opportunity for a Commercial Sales Support Specialist to be located in Lancaster, PA. The Commercial Support Specialist will be accountable for achieving or exceeding budgeted sales, volume/mix, and profitability targets within an assigned territory. Additionally, the Commercial Support Specialist will be responsible for working with the field sales representatives to identify and qualify leads, secure project specifications, provide data pages, samples, points of differentiation on products, drawing details and pricing coordination to create a pre-sale support package.


Key Responsibilities of the Commercial Support Specialist

  • Evaluating sales opportunities and targeting those with the greatest potential for producing positive business results
  • Responding with a comprehensive pre-sale solution package in a timely manner post field sales representative sales call
  • Keeping field sales representative informed and providing feedback on actions taken
  • Considering the competition’s products and/or services and customer base in framing solutions
  • Working collaboratively with field sales representative on devising strategies
  • Conveying messages logically, simply, succinctly, and at the right pace
  • Exploring alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment
  • Supporting job follow-up by documenting all customer interaction and completed tasks documented in (SFDC)
  • Proactively reviewing specifications to assure that they are Armstrong appropriate and meet agreements of contract
  • Generating options to achieve sales objectives
  • Engaging the customer in mutual problem solving by brainstorming alternative approaches and evaluating them openly and fairly
  • Providing proactive customer outreach communications to support new product introductions to targeted customer base
  • Providing product expertise to customers by articulating the features, functions, and benefits of the Armstrong Total Solution


Required Qualifications for the Commercial Support Specialist:

  • HS Diploma or equivalent 
  • 1+ years of related experience and/or training
  • Proficiency in Customer Relationship Management (CRM) systems
  • Effective communication skills
  • Proficient in Microsoft Office


Desired Qualifications for the Commercial Support Specialist:

  • Previous sales, customer service expertise and/or process improvement experience



Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs
  • 401k Match


About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.



Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Veterans



Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to AWI via mail, email or in any form and/or method, including to AWI's resume database will be considered AWI property.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee.

Nearest Major Market: Lancaster

Job Segment: Sales Support, Field Sales, Database, Relationship Manager, Sales, Technology, Customer Service