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Customer Relationship System Specialist Job

Date: Jan 28, 2019

Location: Lancaster, Pennsylvania, US, 17603

Company: Armstrong World Industries

Job: Customer Service
Primary Location: Lancaster, Pennsylvania
Relocation Offered: No 
Employment Status: Full-Time
Travel: 5%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!


Armstrong World Industries, Inc. (AWI) has a job opportunity for a Customer Relationship System Specialist to be located in Lancaster, PA. The Customer Relationship System Specialist is responsible for working with the CRM Steering Committee, Field Sales, Marketing, Plants and Customer Focus Center on coordinating and validating recommendations for changes and enhancements to CRM and CPQ systems. Additionally, the Customer Relationship System Specialist will be responsible for training and supporting internal and external customers on our self-service quoting tool.


Key Responsibilities of the Customer Relationship System Specialist:

  • Training all users of CRM and CPQ systems– Field Sales, Marketing, Customer Service, and Distributors. 
  • Maintaining and building product quoting capabilities in CPQ software.
  • Managing of enhancements and prioritization process for CRM and CPQ systems.
  • Providing oversight for testing and problem resolution, decision making authority for “go” or “no go” with system implementation.
  • Acting as liaison and key resource with AITS, Sales and Operations regarding execution of vision.
  • Providing input into future direction of CRM and CPQ systems based on experience.
  • Participating in process improvement initiatives.


Desired Qualifications for the Customer Relationship System Specialist:

  • Strong technical skills, advanced user of all Microsoft Office applications
  • Administrative or inside sales experience
  • Relationship builder and great collaborator
  • CRM and/or CPQ experience a plus
  • Basic IT background or helpdesk experience a plus


Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs
  • 401k Match


About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.



Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Vets



Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to an AWI mailing address, fax machine or email address, directly to AWI employees, or to AWI's resume database will be considered AWI property. AWI will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. AWI will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee. No other AWI employee is authorized to bind AWI to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to AWI, recruiters agree to be bound and comply with this policy.

Nearest Major Market: Lancaster

Job Segment: Field Sales, Database, Telemarketing, Inside Sales, Machinist, Sales, Technology, Manufacturing