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IT Project Specialist Job

DATE: Nov 24, 2021

LOCATION: Lancaster, Pennsylvania, United States, 17603

Company: Armstrong World Industries

​Primary location: LancasterPennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: 10% 
Non-compete: No 

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.


By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 



Our IT Project Specialist is an individual contributor responsible for participating in or overseeing a variety of analytical and technical assignments, problems diagnosis and solutions, documentation, implementation, administration, support and maintenance on a variety of project management components in an information technology applications environment. The role is broadly split between providing day to day operational support for existing application services to users of those services and project-based work leading to the development and deployment of new application services and business process improvements. The successful specialist provides both on-site and remote access diagnoses and resolution of software, application and business process problems.


What you'll be doing:

  • Coordinate / Participate in requirements gathering in order to define, design, develop, deliver and deploy projects
  • Manage / coordinate large, medium, and small business projects Support the efforts outlined by Project Management Office Execute the reporting of project methodology.
  • Execute and communicate the health metrics associated with project efforts.
  • Mitigate and communicate risk to the company associated to the compliance accuracy, timeline and cost of project
  • Provide analysis of data required for input into budget process
  • Support, research, analyze, develop and document new and existing processes, procedures and solutions to meet business needs.
  • Support the development and management of relationships with vendors in concert with Enterprise Project Manager, Business Relationship Manager (BRM) and Service Delivery Manager (SDM)
  • Participate in the development, implementation and maintenance of best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained and utilized throughout department
  • Establish/maintain lines of communication keeping all parties informed of project updates, incidents, problems, and resolution
  • Contributes to IT budgets (expense and capital) and estimates.
  • Contribute to the development of tactics, planning and execution of initiatives to support IT projects.


What will make you successful:

  • Ability to communicate effectively with variety of team members and technical aptitudes Desire and willingness to learn project management methodologies and put to practice Strong organizational skills
  • Demonstrated experience in area of assigned responsibility.
  • Working knowledge of technologies commonly utilized in a manufacturing environment.
  • Well-developed verbal and written communication skills, with the ability to translate technical details in business language
  • Ability to build relationships and willingness to communicate with customer groups.
  • Above average statistical, analytical and problem solving ability with high attention to detail and accuracy. Broad working knowledge of application support principles.
  • Broad working knowledge of application support principles.
  • Demonstrated ability to comprehend and share strategy, vision and direction and to embrace and facilitate change
  • Results-driven, self-starter with the ability to manage multiple tasks concurrently.
  • Exhibits accountability and accepts responsibility and consequences for work performance and conduct. Sets priorities, overcomes obstacles and opposition and uses organizational skills to get things done in a timely manner.
  • A demonstrated customer service orientation.
  • Proven teamwork skills and the ability to communicate with colleagues, customers and various levels within the organization.
  • Intellectual curiosity supported by strong listening skills


Education and/or Experience:

  • Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering or a related field preferred.
  • Minimum of 2 years of related experience in a professional capacity involving project related tasks
  • Working knowledge and experience with Microsoft Office products.


Certificates, Licenses, Registrations

Certification in either a process discipline (ITIL, PMI, Six Sigma) is preferred.


Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.



Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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