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Project Coordinator, Architectural Specialties Job

DATE: Jan 7, 2021

LOCATION: Lancaster, Pennsylvania, US, 17603

Company: Armstrong World Industries

Job: Field Customer Service 

Primary location: LancasterPennsylvania 

Relocation offered: No 

Employment status: Full-Time 

Travel: 10%  



Location: Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.


Armstrong World Industries, Inc. (AWI) is hiring a Project Coordinator, Architectural Specialties in Lancaster, PA.


As our Project Coordinator, you will be an integral part of the team, interfacing with customers and the sales team to actualize orders for premium and custom Architectural Specialties solutions. 


Why should you join Armstrong World Industries?


Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


What does it mean to work at Armstrong?


It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.


By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 


What you’ll be doing:

  • Reviewing incoming orders for completeness and accuracy; ensuring that orders have corresponding quotations and validating pricing
  • Utilizing SAP system to manually create sales orders
  • Utilizing Salesforce system to process Quote to Order orders
  • Utilizing Salesforce system to update order status that is linked to the Domino tracker
  • Providing excellent communication to customers related to their order status from order receipt to order shipment
  • Developing an understanding of customers’ needs and taking actions to ensure that such needs are met
  • Creating positive customer experience with internal and external customers during entire order life cycle, which may include order revisions, special delivery requirements, expediting requests, and other ad hoc requests
  • Identifying and offering alternatives to resolve problems
  • Facilitating claims process by utilizing Salesforce to document complaints (billing errors, product defect, shipping damage, etc); routing subsequent tasks to appropriate owners; following up until final case resolution which may include processing credits and debits in SAP
  • Utilizing Newforma project management software to maintain accurate project status
  • Becoming knowledgeable with Architectural Specialties Products and supplier capabilities to ensure customer orders are fulfilled either as requested or that alternatives are presented
  • Developing strong relationships with internal and external customers (internal customers include Project Managers, CSM's, Operations Manager, Order Prep, Samples Coordinator, Premium Order Coordinator, DC Coordinators, and CFC)
  • Supporting submittals sample process as needed
  • Identifying and participating in process improvement activities; supporting IT projects related to order processing and acquisition integrations
  • Working in a team environment, cross training and providing coverage as needed


What will make you successful:

  • High School diploma or equivalent
  • 1-2 years of experience in a professional environment, with a focus on customer interaction
  • Strong math skills and ability to work with Excel spreadsheets
  • Superior verbal and written communication/customer service skills
  • A commitment to consistently exceeding the customer's expectations
  • Ability to learn, understand, and transfer knowledge relative to entire AS product line 
  • Ability to prioritize your workload and perform multiple tasks at once is key
  • Ability to maintain a positive attitude and work effectively within a team environment
  • Ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
  • Ability to adjust schedule to meet business needs
  • Strong computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint), Adobe Reader and Outlook


Desired qualifications:

  • Call center experience
  • SAP
  • Salesforce




Armstrong World Industries (AWI) is an equal opportunity, affirmative action employer and we value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodation statement: If you need a reasonable accommodation for any part of the employment process, please contact us by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.


Come and build your future with us and apply today!

Nearest Major Market: Lancaster

Job Segment: Architecture, ERP, Project Manager, SAP, Business Process, Engineering, Technology, Management