Technical Services Manager Job

DATE: Sep 15, 2023

LOCATION: Marietta, Pennsylvania, United States, 17547

Company: Armstrong World Industries

Primary location: Marietta, Pennsylvania 
Relocation offered: Yes 
Employment status: Full-Time 
Travel: 15% 
Non-compete: No 

The estimated base salary range for this role is “106,000 to 135,000” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. 
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 

Under the guidance of the Plant Manager, the Technical Service Manager is responsible for the effective management and coordination of the plant chemistry, process engineering, and lab resources and plant quality assurance.  This includes Process and Chemistry support including the application of good science, New Product Development, Lean Support, Quality Assurance, Six Sigma, Cost Reduction Planning and Business Process Management for the Marietta Plant. It is accountable for providing the leadership to develop the managing systems for these areas and providing the organizational effectiveness to improve and sustain these systems.  Leadership responsibilities include aligning the resources described above, with the plant’s vision, mission, principles and values and for implementing the necessary systems to motivate and enable these resources to help achieve the vision.


Manages the following:

  • 8 Chemists/Process Engineers
  • 1 Plant Quality Coordinator
  • 1 Salary Technician
  • 2 Hourly Technicians


Key Process (Ownership/Participation):

  • Promotes the Plant Safety Process by leading the process and maintaining a high level of awareness and operating discipline for all plant safety policies.
  • Develops the departmental goals consistent with Plant, Corporate and Operational goals and provides the leadership for the planning process to meet these goals.
  • Manages own organization; guides and advises personnel in interpretation of Plant and Company policies and the Union contract.  Helps resolve non-routine personnel problems.
  • Actively supports and engages in the Lean transformation and related efforts, including daily Gemba Walks, Quality Glass Wall, VSM sessions, Driving MDI and HOP, and creation and use of Standard Work
  • Oversees the continued evolution, development, and execution of plant quality processes, such as the daily board reviews, Q &S reviews, technical and quality assessments, and IPQA performance and attainment.
  • Develops and manages effective communication process for own organization.
  • Develops organization so that they operate at the right level of work, and so that good science is being applied in all areas.
  • Promotes the implementation of MDI, daily excellence and the use of support tools such as Six Sigma efforts and use of Lean tools and concepts.
  • Manages the oversight process that ensures compliance to product requirements.
  • Act as plant contact to Technology Department
  • Works to promote good employee relations by interacting with employees frequently and discussing and helping with problems or complaints.
  • Provides for and promotes regular communication between their organization, maintenance and the business units.
  • Recommends and provides leadership support to the implementation of new process improvement projects related to safety, process effectiveness and cost.
  • Keeps abreast of technical developments and advances in appropriate fields.  Devises and/or recommends their application where considered advantageous.
  • Continually provides for assessment and feedback of employees’ performance. Develops organization and individuals using the dialogue process.
  • Promotes excellence in housekeeping, using and applying 5S tools.


Organizational Relationships:

  • Receives guidance and feedback from the Plant Manager
  • Works closely with the Plant Operations Manager (Asst. Plant Manager), balance of the Plant Management Team and Value Stream Teams
  • Manages the Chemistry and lab support, Quality Assurance
  • Works closely with the Technology leadership team
  • Is an active and engaged member of the Technical Network, and the Boardmill Network when appropriate.


Key Customers and Suppliers:


  • Customers and product end users
  • Material suppliers
  • Environmental and other outside agencies


  • Plant Manager and Operations Manager (Asst. Plant Manager)
  • Value Stream Managers and Staff
  • Corporate and Divisional staff organizations
  • Marketing and sales staff
  • Plant organizations
  • Various Networks
  • Technology
  • Plant employees




  • Bachelor’s degree in Chemistry, quality, engineering or related discipline
  • 5+ years of manufacturing experience
  • 5+ years of plant chemistry, process engineering, and quality assurance experience
  • 3+ years of experience leading a technical team
  • Experience training and coaching others on process improvement methods
  • Strong facilitation and project management skills and ability to lead cross-functional teams
  • Excellent analytical, communications, and interpersonal skills
  • Proficiency in computer applications, including MS Office


  • Master’s degree
  • Six Sigma Black or Green Belt certification
  • Lean certification



Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.


About the location (Marietta PA)

Located 15 miles from the corporate headquarters in Lancaster, PA, Marietta has over 300 employees and is one of eleven Armstrong plants in North America. Sitting on the northeast bank of the Susquehanna River, it is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. The area offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

Job Segment: Plant Manager, Plant, Lean Six Sigma, Six Sigma, QA, Manufacturing, Management, Quality