Production Supervisor (2nd Shift) Job

DATE: Sep 14, 2023

LOCATION: Newark, Ohio, United States

Company: Armstrong World Industries

Primary location: Newark, Ohio
Relocation offered: No
Employment status: Full-Time
Travel: No
Non-compete: No

The estimated base salary range for this role is “65,000 to 97,000” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Tectum, Inc., a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

 By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. 
  • Personal development to grow your career with us based on your strengths and interests.
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 


Job Output

Reporting to the Operations Manager, this full time position is responsible for the day to day planning and operation of the main production and fabrication operations. This position manages the completion of customer orders from both production and inventory. It also oversees 2nd shift operations in a manner that enhances the plant’s safety, engagement, cost, productivity, efficiency, quality, and customer service.


Essential Duties and Responsibilities

  • On a daily basis, determine the assignments of employees to run operations to meet customers’ needs
  • Responsible for utilizing the finished and semi-finished materials inventory for the economical completion of orders.
  • Manage salvage materials on a daily basis so they are remade to hi volume saleable items, baseboard for CNC process, scrapped, or made into dunnage material.
  • Work with the production planner to ensure orders are completed on time and that any new or rush orders are accommodated
  • Quickly adapt and direct team to adapt to schedule changes as needed.
  • Work closely with the Purchasing Specialist for schedule, inventory, and production options.
  • In charge of implementing a practice of selected inventory counts each week while working with the Purchasing Specialist.
  • Responsible for recommending warehousing methods to enhance “recut-resize” and damage free storage for stock.
  • Maintain the daily product report systems for cost control and inventory.


General Supervisor Responsibilities

  • Drive workgroup to proactively achieve zero injuries / safety incidents.
  • Resource shift in order to safely meet production goals.
  • Maximize quality and quantity of product delivered to warehouse to satisfy customer needs.
  • Minimize controllable costs.
  • Sustain high levels of product quality, with a target of zero quality defects or complaints.
  • Communicate expectations and hold team members accountable for delivering exceptional performance results.
  • Manage crew training and ensure cross training and skill depth of associates.
  • Foster an environment that promotes teamwork and inclusion.
  • Maintain plant housekeeping expectations.


  • Ensure employees completion of all required safety training.
  • Lead execution of monthly team safety requirements – including completion of behavior-based safety observations, near miss reporting, safe work permits, safety meetings, pre-shift safety inspections, departmental inspections, etc.
  • Educate and coach team members on safe operating procedures and behaviors, and provide reinforcement and feedback where appropriate to drive desired behaviors.
  • Effectively communicate the company’s stand on safety throughout the Operations Department to ensure employees believe in and behave in a manner that supports our stand that all accidents are preventable, safety is everyone’s responsibility, and that working safely is a condition of employment.
  • Perform reporting and investigation of all safety incidents, driving to root cause and permanent resolution.


  • Understand and communicate customer expectations throughout the Operations Department, and ensure all products meet customer standards and requirements.
  • Ensure timely and accurate production to schedules in order to meet or exceed delivery to promise.
  • Ensure operational procedures are followed to product specifications, and quality metrics meet customers’ needs.
  • Perform root cause analysis with the involvement of operators on all quality issues and resolve.
  • Train operators on problem solving skills, and coach through resolution.
  • Participate in customer visits (both onsite and at customer locations) to better understand customer needs and requirements.

Lead and develop talent

  • Monitor and enforce all plant and corporate policies and procedures.
  • Provide candid feedback on expectations and performance to all members of team on regular basis.
  • Actively lead and build effective work teams to increase plant performance and drive continuous improvement initiatives.
  • Maintain documentation, track, counsel, and execute coaching and corrective action when performance issues occur.
  • Review, track and modify individual training plans based on individual and shift needs.


  • Create standard work and update standard work with the involvement of operators.
  • Leverage standard work to minimize variation and waste.
  • Develop and implement productivity projects / programs to enhance processes.
  • Drive waste out of operation.
  • Ensure resources (labor, materials, and time) are utilized appropriately to meet production goals.
  • Execute role redesign, as required.
  • Gather input from and engage all team members in productivity initiatives.

Execute administrative processes

  • Input and / or verify timecard records.
  • Verify time and attendance timecards
  • Solicit overtime, per Union procedures, when necessary to satisfy operational needs.
  • Verify operational data in production tracking systems on the computer (excel, Epicor, etc.).
  • Summarize and communicate shift results.



  • High School education required (Diploma or GED)
  • Associates or Bachelor’s degree preferred.


Required Experience:

  • 3+ years’ experience in Industrial Manufacturing Supervision, and Shipping Operations


Organizational Relationships:

  • Reports To: Operations Manager, Tectum, Inc
  • Direct Reports: 10-16 production employees


Why should you join Tectum, Inc., a subsidiary of Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.


About the location (Newark OH)

Tectum, Inc., a subsidiary of Armstrong World Industries, Inc. (AWI), is one of fifteen Armstrong plants in North America. Our Tectum manufacturing plant employs many people across 2 shifts who are involved in the manufacturing and shipping of our Tectum product.  With over 60 years of innovation and experience in reducing noise worldwide, our Tectum plant has the right product for your noise problem.

This position is located in beautiful and historical Newark, Ohio, the county seat of Licking County, 40 miles northeast of Columbus.  We also have another location in nearby Hebron. Licking County has lots to offer.  We have an abundance of parks including Newark Earthworks, the National Historic Landmark where visitors can explore 2,000-year-old geometric earthworks that served as both cathedral and astronomical observatories for the Hopewell Culture.   If you want to stay indoors, The Midland Theatre is a beautiful 1,200-seat theatre offers exciting and affordable family-friendly shows, legendary artists, world-class dance, and intimate stage-door performances.


Tectum Inc., a subsidiary of Armstrong World Industries, is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

Job Segment: Industrial, 2nd Shift, Recruiting, Production Manager, Fabrication, Manufacturing, Night, Human Resources