Share this Job

Technical Services Manager Job

DATE: Mar 13, 2019

LOCATION: Pensacola, Florida, US, 32505

Company: Armstrong World Industries

Job: Quality
Primary Location: Pensacola, Florida
Relocation Offered: Yes 
Employment Status: Full-Time
Travel: 25%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!


Armstrong World Industries (AWI) is currently seeking a Technical Services Manager to join our Quality team in Pensacola, FL. Reporting to the Plant Manager, you will be responsible for the efficient management and coordination of process engineering functions, project execution, technical support, quality systems and process capability, new product development (NPD), simple line extensions, changes to raw materials, critical product manufacturing, and specifications and key process steps.


You will also be tasked with providing leadership for New Product Development initiatives and other projects along with technical process support needed to drive plant key metrics including safety, quality, plant reliability and cost performance.


Responsibilities of the Technical Services Manager:


Process Engineering Leadership for Project Execution

  • Align process engineers and lab technician resources with plant goals and business priorities
  • Identify and scope major projects; manage overall portfolio of projects
  • Assign projects and balance workload of internal and external resources
  • Manage projects to meet cost, schedule, and performance requirements
  • Serve as role model and resource for project execution and process improvement methods


Quality Management

  • Manage quality aspects of Pensacola Integrated Action Plan (IAP)
  • Ensure organization is managing quality to AWI Quality System standards
  • Develop and implement quality system improvements in support of plant’s IAP
  • Facilitate monthly trend reviews and action item execution to increase process capability
  • Participate in customer visits and ensure effective claims resolution
  • Maintain and improve methods of defect detection


Special Cause Resolution and Urgent Response Technical Support

  • Provide urgent response to operational issues as needed 24/7
  • Support operations by spending sufficient time with operations personnel to see how problems are being addressed and effectiveness of technical resources
  • Provide leadership and project management for major operational issues
  • Offer analysis and recommendations relative to disposition of materials


Business Planning and PI initiatives

  • Support plant Reliability Steering team in managing the IAP to improve operational performance
  • Champion and lead specific initiatives
  • Manage NPD efforts aligned with AWI strategy to drive volume growth and mix improvement through market leadership
  • Promote safety, good 5S practices, and use of lean methodologies



Cost Management

  • Execute annual cost reduction projects on time to meet budget commitments
  • Facilitate key elements of annual cost planning process; identify material and energy opportunities, scope major projects for technical feasibility and impact, and integrate ideas relative to plant priorities and long-term direction
  • Oversee and review critical raw material standard
  • Develop expense budget to ensure accurate costing of products
  • Participate in weekly cost meetings to understand plant cost drivers; proactively address issues required to meet cost commitments


Supervisory Responsibilities                                                 

  • Execute performance management system (SuccessFactors)
  • Directly supervise 3 to 5 process engineers and Plant Quality Specialist
  • Mentor new project engineers on their training assignments
  • Coordinate activities of AWI Technology Engineers, Scientists, Project Managers, and other technical consultants related to major initiatives and technical support


Required Qualifications and Education of the Technical Services Manager:

  • B.S. degree in Engineering or related technical field
  • 7+ years of manufacturing experience in technical or operational roles
  • Strong project management skills
  • Proficiency with Excel, Word and PowerPoint, structured problem-solving tools
  • Strong leadership, facilitation, and meeting management skills


Preferred Qualifications of the Technical Services Manager:

  • Six Sigma Green or Black Belt
  • Familiarity with Data Historian, SAP, Infinity and Minitab
  • Lean Leader certification or formal training on Lean tools
  • Experience with managing budgets and cost centers
  • Prior experience supervising and mentoring technical resources,
  • Previous experience executing NPD project work


Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs
  • 401k Match


About the Location (Pensacola, FL)

Our Pensacola Plant, one of nine Armstrong plants, employs people working on rotating shifts, 24/7, in the manufacture and shipment of acoustical ceiling tile to Armstrong's customers worldwide. The Pensacola Plant was originally built in 1929 to produce insulating building material.  

Pensacola is the westernmost city in the Florida Panhandle. Pensacola is a sea port on Pensacola Bay, which is protected by 52 miles of sugar white barrier islands on the emerald waters of the Gulf of Mexico. A large United States Naval Air Station, the first in the United States, is located southwest of the city and is the home of the Blue Angels flight demonstration team and the National Naval Aviation Museum.

Pensacola is nicknamed "The City of Five Flags", due to the five governments that have ruled it during its history. Other nicknames include "World's Whitest Beaches" (due to the white sand of Florida panhandle beaches), "Cradle of Naval Aviation", "Western Gate to the Sunshine State", "America's First Settlement", "Emerald Coast" and "Red Snapper Capital of the World".


Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Veterans



Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to an AWI mailing address, fax machine or email address, directly to AWI employees, or to AWI's resume database will be considered AWI property. AWI will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. AWI will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee. No other AWI employee is authorized to bind AWI to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to AWI, recruiters agree to be bound and comply with this policy.

Nearest Major Market: Pensacola

Job Segment: Information Technology, IT Manager, Engineer, Quality Manager, Technology, Engineering, Quality