Sales Administrator (CSR) Job

​Primary location: Carson, California 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is “40,000-60,000” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Arktura LLC, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.  Arktura LLC is a widely published company headquartered in a fast-paced design office and manufacturing facility in Los Angeles, CA. We design, develop, and manufacture a variety of façade systems, interior wall and ceiling systems, custom art installations on a full range of state-of-the-art equipment, in our 100,000 sf facility.

Working at Arktura is the best! Benefits include 401k with employee match, robust health care options, paid time off and professional development. We have a casual dress code, free snacks, and quarterly events! As a company, we love to engage in community service activities with our local organizations. We provide access to 100’s of discounts, specialty savings and voluntary benefits through LifeMart such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare We support Employee Resource Groups created to connect employees with common interests to promote inclusion and provide perspective.

Reporting to a Supervisor, Project Coordination, the Customer Service Representative will directly communicate with all Sales and Production team members.  The incumbent will facilitate orders, scheduling, deliveries, and collections within these key areas.  Those in this role will work diligently to factor daily operations and to communicate in a professional and prompt fashion as necessary with the team and customers.  This position ensures the smooth and proper flow of manufacturing components and documentation as well as delivery of products on time.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Processes new orders and updates old projects and orders with dates, colors, payments, addresses, etc. in all information systems promptly.
• Consistently sends reminders for pending documentation to customers.
• Provides Estimated Time of Arrival (ETA) via e-mail for standard orders as needed based on scheduling.  E-mails customers as they request ETAs within the defined response time.
• Generates order confirmations when orders move to production with accurate completion dates, colors, and shipping information.
• Generates shipping notification upon receipt of tracking information from the Shipping Department.
• Works with Finance and sends initial, mid, and final invoices as needed for closed orders in a prompt fashion based on regular reporting issued by the Supervisor, Project Coordination.
• Works with Finance to send initial collection e-mails to past due accounts, then transfers to the Finance Team as required by the current process.
• Creates submittals as requested by Architectural Specialties Project Coordinators for projects that are pending production start dates.
• Properly processes roll-out orders based on parameters set by the Sales Team.
• Sends close-out documentation per customer demand.
• Requests samples via the Arktura Store based on Sales Representative or projects stakeholder demand.
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Supervisory Responsibilities:  None

Travel:  Minimal; less than 5% 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Possesses knowledge of administrative strategies and planning.
• Thinks independently and can problem solve day-to-day sales issues.
• Flexibility to handle fast-paced, stressful situations, and deadline pressures.
• Possesses good keyboarding and accurate data entry skills.
• Demonstrates solid MS Office skills. 
• Knowledge of ERP or MRP systems.  
• Possesses excellent written and oral communication skills in English. 
• Proficient reading skills in English.
• Works well in a small group environment. 
• Strong customer service acumen. 
• Demonstrates effective time management skills as to carry out all assigned tasks within a suitable timeframe. 

Physical and Mental Demands
 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.

2. Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

Education and/or Experience

• High school diploma/GED required; bachelor’s degree preferred.  

• 1 – 3 years of inside sales and/or customer service experience.
• Experience using ERP systems is a plus.

Why should you join Arktura LLC, a subsidiary of Armstrong World Industries?

About Arktura LLC

At Arktura, we make design happen. Creativity, expert knowledge and cutting-edge technology shape everything we do whether it's exploring form and function in our standard architectural product, adapting our pre-configured architectural systems to meet project needs, or partnering with clients through our Solutions Studio. Our multidisciplinary team brings together architects, designers, programmers, engineers and artists with a deep understanding of the creative process. We use our collective ingenuity to bridge the gaps between design intent and manufacturing capabilities, creating proprietary software and machinery to meet evolving demands.

Please visit our website at www.arktura.com to learn more about us. 

About Armstrong World Industries, Inc.

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow. We are committed to:

Engaging a diverse, purpose-driven workforce; Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet; Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play; Being a catalyst for change with all of our stakeholders; and Making a positive difference in the environments and communities we impact.

About the location (Carson, CA)

Carson is a city in the South Bay and the Harbor regions of Los Angeles County, California, located 13 miles south of downtown Los Angeles.  Carson is a thriving, diverse, destination city - a great place to live, work and play with an unlimited future.  While Carson is well known as an industrial center with unparalleled access to transportation and the Pacific Rim, it is also a culturally diverse community that is an attractive place to live and work. The city has more than 120 acres of park land divided into 12 parks, 2 mini-parks and sports/recreational facilities that include 3 swimming pools, a boxing center, a state-of-the art sports complex and the Carson Community Center. 

Arktura LLC is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at talentacquisition@armstrongceilings.com and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!