AS Project Coordinator Supervisor Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is $70,000 to $85,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 

Reporting to the Construction Services Manager (Project Coordination), the Project Coordinator Supervisor position will work alongside the Construction Services Manager to provide frontline leadership for the Project Coordination Team to ensure the efficient execution of customer service activities required to support the Architectural Specialties Premium and Custom business. This role is engaged in managing daily operations and work schedules to ensure service level goals and requirements are met, as well as provide hands-on oversight to the training and development of the Project Coordination Team.  This position requires the development of good working relationships at all levels within the company, leading and communicating as needed to maximize individual and team performance.

What’s in it for you!

• Opportunity to work in a fast-growth environment
• New challenges to learn from everyday
• Supportive team environment

What You’ll Do

• Supervises Project Coordination Team
  • Ensure efficient execution of customer service activities required to support the AS Premium and Custom business
  • Oversee daily operations and work schedules to ensure service level goals and requirements are met

• Key Responsibilities
  • Proactively offers support to team during peak times by providing backup coverage
  • Create and maintain training modules and support documentation for new or existing PC Team processes
  • SAP sales and distribution expertise is necessary to support IT initiatives, user acceptance testing and training, and backup coverage
  • Troubleshoots all PC team related inquiries around processes and technology
  • Primary support role for IT projects that includes user acceptance testing and training team members
  • Proactively seek process improvement opportunities, bring to attention of management and implements as agreed upon
  • Responsible for identifying change and end-use requirements for developing “transformational” projects for key business initiatives

• Metrics and Reporting
  • Compile data and prepare monthly reports and metrics
  • Ad hoc reporting and special project requests as needed

• Customer Experience
  • Integrating new businesses into the AS processes
  • Exercise decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction
  • Effective and efficient communication with internal and external customers to create positive customer experiences
  • Act as a liaison to other departments to facilitate the resolution of customer inquiries or complaints
  • Provide coaching on exceptional customer service skills and techniques

 

What will make you successful

• Advanced computer skills (MS Office)
• Strong math and analytical skills
• A commitment to consistently exceed customer expectations
• Demonstrated ability to self-manage workload and competing priorities to meet business needs
• Excellent interpersonal skills with the ability to effectively establish positive working relationships with various groups, across all levels of the company, suppliers, and customers
• Excellent attention to detail
• The ability to maintain a positive attitude and work effectively within a team environment
• Experience with Salesforce,com preferred
• Experience with project management tools such as Newforma preferred

Qualifications

• Bachelor’s degree preferred. Additional years of relevant project coordination and supervisory experience may be considered in lieu of degree
• Experience with SAP Sales and Distribution platform preferred

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.

We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!