CRM Systems Specialist Job

DATE: Mar 20, 2024

LOCATION: Lancaster, Pennsylvania, United States

Company: Armstrong World Industries

​Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 
Location: Work from home position located in Lancaster, Pennsylvania 

The estimated base salary range for this role is $55,000 to $74,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)


​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.


By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 


Armstrong World Industries is looking for a Systems Specialist for our Customer Relationship Management (CRM) tools to support our Customer and Sales Operations team.  The CRM Specialist is responsible for working with Customers, Field Sales, Marketing, Manufacturing and the Customer Focus Center on supporting and enhancing our sales operations digital solutions.


What's in it for you!

  • The ability to interact with many different functions at AWI including sales, marketing, customer service and more
  • Ability to be involved in project work that may interest you


What You'll Do

  • Training all users of CRM and Quoting systems– Field Sales, Marketing, Customer Service, and Direct Customers. 
  • Managing of enhancements and prioritization process for CRM and CPQ systems.
  • Providing oversight for testing and problem resolution.
  • Acting as liaison and key resource with AITS, Sales and Operations regarding execution of vision.
  • Providing input into future direction of CRM and CPQ systems based on experience.
  • Participating in process improvement initiatives.


What will make you successful

  • Superior organizational skills, attention to detail and demonstrated ability to meet deadlines
  • Ability to communicate clearly and concisely with diverse audiences, in both oral and written contexts
  • Strong technical skills, advanced user of all Microsoft Office applications
  • Administrative or inside sales experience
  • Relationship builder and great collaborator
  • CRM and/or CPQ experience a plus
  • Basic IT background or helpdesk experience a plus



  • 2 years of experience in related position



Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.

We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.


Come and build your future with us and apply today!

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