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Design Sales Support Analyst (ProjectWorks) Job

DATE: Jun 23, 2022

LOCATION: Lancaster, Pennsylvania, United States, 17603

Company: Armstrong World Industries

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: 10% 
Non-compete: No 


The estimated base salary range for this role is $62,500 to $75,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors


​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.


By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.


Armstrong World Industries (AWI) has a job opportunity for a Design Sales Support Analyst to be located in Lancaster, PA reporting to the Sr. Manager of Sales and Operations for ProjectWorks, and within the Commercial Digitalization group.  As part of the ProjectWorks Team, you will be responsible for utilizing your sales and technical skills, product knowledge, and your understanding of organized project workflows to perform initial project reviews, provide technical support, and ensure the completion of project drawing packages and takeoffs. You will collaborate heavily with the ProjectWorks Sales and Operation Team, Project Managers, and with the AWI Sales Team from an internal perspective, as well as company customers in sub-contractors, general contractors, distributors, and architects/designers from an external perspective.



What you’ll be doing:


Growth & Business Development

  • Builds relationships with internal and external customers
  • Supports selling teams by providing product and technical expertise in a timely manner
  • Supports ProjectWorks team members with thorough scoping of project requests
  • Educates general field sales team looking for technical support on targeted projects
  • Determines customer requirements and expectations in order to recommend specific products and solutions
  • Recommends products based on cost, availability, and specifications in order to increase customer satisfaction
  • Identifies new product opportunities, product installation or performance improvements


Pipeline & Project Management

  • Partners with project managers, design, and sales reps to aggressively develop project design successes on opportunities
  • Participates and collaborates with internal/external teams to scope project requests in all construction phases.
  • Evaluates and prioritizes project opportunities that drive profitable growth
  • Acts as point of contact between customers and various departments throughout the design & bid phases
  • Manages Design Digital Services opportunities in Sales
  • Works directly with support team and CAD Designer to create and refine solutions
  • Provides accurate drawing package documents to customer
  • Provides pre-construction support services to contractors including information/technical support


 ProjectWorks Sales Support Analyst – Grade 8


  • Reviews all submitted project requests with Team
  • Participates in all Initial Calls
  • Support writing specification upon request
  • Support all project scoping and follow up in all construction phases
  • Updates all project status in SFDC
  • Owns and Updates ProjectWorks request queue
  • Participates in Project Hand Off meetings with CAD specialists
  • Able to make product solution recommendations with minor supervision


 ProjectWorks Sales Support Analyst – Grade 9 (Grade 8 plus items listed below)

  • Ability to make product recommendations without supervision
  • Ability to work directly with Architects toward proper design considerations
  • Ability to work with ISS/ISSM team to make recommendations to Contractors during Pre-Construction support
  • Increased knowledge of all AWI product offerings
  • High comfort level with customer facing


Requirements that will make you successful:

  • Bachelor’s degree or relevant construction industry experience required (3+ years’ grade 8, 5+ years’ grade 9, 7+ years’ grade 10)
  • Ability to work in a team environment
  • Proficiency with standard MS Office software
  • Superior organizational & communication skills, attention to detail and demonstrated ability to meet deadlines
  • Strong analytical skills
  • Knowledge SFDC
  • Project management work experience, within construction industry preferred
  • Familiar with estimating, reading blueprints and understanding the construction process preferred
  • Armstrong Product Knowledge across all business units preferred
  • Proven experience in a customer-facing role that includes influencing sales preferred
  • Multicultural experience and bilingual skills are desired


Travel Requirements:

  •  Travel is expected to be < 10% and will include visits to architects (project support calls), job sites, vendors or customers, or to attend conference, seminars or leadership events


Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.


About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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