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Director, IT Foundational Services & Operations Job

DATE: Apr 24, 2019

LOCATION: Lancaster, Pennsylvania, US

Company: Armstrong World Industries

Job: Information Technology
Primary Location: Lancaster, Pennsylvania
Relocation Offered: Yes 
Employment Status: Full-Time
Travel: up to 15%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!


Our Information Technology department is currently seeking a Director of Foundational Services and IT Operations to operate as part of a collaborative and dynamic team under the Chief Information Officer play a critical role in guiding strategic technology investments for infrastructure and application technologies.


In this role, you will have direct operational responsibility for the Corporate Data Center (2-5 managers, 15-30 individual contributors), including capital and expense management and awareness of emerging technology trends. Teams you will oversee include Network and Telecom Services, Platform and Hosting Services, Client Computing, and Information Security. You will also be expected to provide effective leadership of internal or external resources necessary to deliver global technology, and establish policies and standards.


Responsibilities of the Director of Foundational Services and IT Operations:

  • Develop and deliver portfolio of IT foundational technology services to support and achieve defined business objectives
  • Collaborate with CIO to ensure alignment with AWI’s strategic goals and best possible use of global IT resources
  • Ensure appropriate processes are followed to execute IT and business strategy
  • Promote goals and objectives that advance the use of innovative information technologies
  • Augment and streamline IT services by actively seeking ways to leverage integration of business processes with applicable emerging technologies
  • Anticipate significant system and industry changes and present analysis to CIO so AWI can respond proactively
  • Mentor and coach team by developing their professional technical abilities, soft skills, and effectiveness
  • Build relationships with Project Management, IT leaders, and business leaders to drive business outcomes and service expansion
  • Create annual IT business plan and budget and deliver progress updates to CIO
  • Challenge existing practices and cost structures to drive optimized service levels, cost efficiency, and service performance
  • Recommend elimination of under-utilized services and change SLAs to reflect current demand and expectations
  • Lead development of AWI technology architecture strategy, including design, evaluation, implementation, and operation
  • Protect Armstrong information and assets by working with Information Security to implement best practices in cyber information risk management and security
  • Establish and enforce standard global processes to ensure quality of operations and service delivery for areas such as change management, equipment standardization, process standardization, metrics/measures
  • Provide negotiation support to Vendor Management on contracts with IT vendors and IT consultants
  • Establish overall IT enterprise infrastructure work plan and determine major business requirements, priorities, and resource allocations
  • Establish operating budget and determine allocation of costs to business units and functions
  • Oversee SOX program and Internal Controls testing and collaborate with internal and external auditors to review scope, testing approach, and results


Required Qualifications and Education of the Director of Foundational Services and IT Operations:

  • Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent combination of education and experience
  • 15+ years of experience as a senior leader in the information technology field
  • 10+ years of management experience
  • Experience leading technologies utilized in a manufacturing environment, including SAP or similar ERP solution
  • Proven experience as change agent with the ability to lead, motivate, direct, and achieve results through teams and functional support resources


Preferred Qualifications of the Director of Foundational Services and IT Operations:

  • Master’s degree
  • Certificates, Licenses, Registrations




Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.



Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Veterans



Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to an AWI mailing address, fax machine or email address, directly to AWI employees, or to AWI's resume database will be considered AWI property. AWI will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. AWI will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee. No other AWI employee is authorized to bind AWI to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to AWI, recruiters agree to be bound and comply with this policy.

Nearest Major Market: Lancaster

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