IT Internship (Summer 2025) Job

​Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 
Location: Work from home position located in Lancaster, Pennsylvania 

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 

Summary

Armstrong World Industries, Inc., has an internship opportunity for a Service Experience Technician to be located at the corporate campus in Lancaster, PA, under the supervision of an experienced IT service manager. Our team of IT professionals are committed to providing world-class leadership and service to our organization as well as develop the future IT leaders of tomorrow.   As a Service Experience Technician Intern, you will gain a breadth of knowledge spanning all aspects of IT and business functions as you provide IT support to the organization.

What’s in it for you!

• Cultivate impactful relationships across the business, expanding your network and influence.
• Discover diverse career pathways within Armstrong, unlocking new opportunities for growth.
• Push your limits with engaging new customers and dynamic call challenges.

What You’ll Be Doing

• Provide Concierge-level Service in resolving customer IT issues and requests
• Apply diagnostic utilities to aid in analysis and troubleshooting
• Identify and learn software and hardware used and supported by the organization
• Conduct research into a wide range of computing issues
• Perform analysis to identify trends
• Prioritize and execute tasks with a sense of urgency
• Collaborate with team to deliver IT training and support
• Build rapport with customers throughout the organization
• Create and maintain system and process documentation
• Support IT on Process Improvement efforts
• Contribute to IT project work
• Demonstrate leadership skills with the ability to work independently

What Will Make You Successful

• Concierge level service to customers
• Fluent in English
• Excellent verbal and written communication
• High Energy & Hunger for Knowledge
• Excellent Attention to Detail
• Ability to multitask in a fast-paced environment.
• Good team player with exceptional interpersonal skills

Qualifications

• High School Diploma or equivalent
• Proficiency with computer software, including Microsoft Windows applications
• Ability to work 40-hour work week/ 10 weeks May-Aug

What Makes You Stand Out

• Exceptional concierge-level customer service skills.
• Excellent interpersonal and people skills.
• Call center experience
• IT Support Desk experience
• Experience within the computer science field
• Knowledge of software and different technology

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

armstrongceilings.com

Sustainability at Armstrong World Industries (AWI)

AWI Press Room

Perks of Armstrong World Industries:

• Guidance and leadership from industry leaders
• Professional development opportunities and career pathways
• Employee Resource Groups
• Armstrong Employee Match for Charities of your choosing
• Excellent 401K & Health Benefit Options
• Adoption Assistance Program

Come and build your future with a growing business, travel to exciting locations, develop into a more valuable finance professional; Apply today!

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!