Payroll Representative Job

DATE: Sep 8, 2023

LOCATION: Lancaster, Pennsylvania, United States, 17603

Company: Armstrong World Industries

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is “$44,260 to $77,230” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 



Reporting to the Payroll Manager and working as part of a high-functioning team, the Payroll Representative assists in the timely and accurate delivery of employees’ pay.  The incumbent’s primary duties focus on supporting payroll operations in a consistent and confidential manner, resolving payroll discrepancies by collecting and analyzing data and responding to information requests from internal and external customers.  In addition to producing accurate, compliant, and timely payrolls, this position is responsible for maintaining employee-related information including, but not limited to: tax withholding changes, bank details (direct deposit), special payments and deductions, garnishments, child support orders and liens.


Essential Duties and Responsibilities include the following.  Other duties may be assigned.  Levels II and III are additive, i.e., each level incorporates the previous level duties, in addition to the duties listed for that level.

Level I

  • Ensures timely and accurate processing of employee’s pay.
  • Demonstrates knowledge of federal and state (wage and hour) labor laws as related to the calculation of pay for hours worked, as well as payroll related regulations governed by this agency. 
  • Demonstrates an intermediate level of knowledge of US Payroll taxes as related to the calculation of gross to net, as well as an understanding of all related reporting requirements, including the annual W-2 reporting process.
  • Communicates with plants concerning pay related issues.
  • Identifies areas of process improvement as related to payroll processing, off cycle processing and overall process improvement plans.
  • Assumes responsibility for reconciliation of payroll for assigned facilities.  Follows company procedures and checklist for the reconciliation process.
  • On a continuous basis, demonstrates the ability to learn, understand and transfer knowledge related to payroll to other team members.
  • Accurately responds to all employee related questions within the required time frame, as set by management.
  • Gains an understanding of the individual and team metrics; assists with documenting off cycle and reconciliation related metrics.
  • Exercises strong customer service skills including listening and problem-solving relative to customer/plant/vendor inquiries. 
  • Exercises timely and accurate decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction.
  • Owns/updates assigned FAQ’s, procedures.
  • Prepares and updates various reports and spreadsheets as requested by management.
  • Validates, processes and reports payroll information for all frequencies of payroll processing as assigned.
  • Processes timely and accurate monthly, quarterly and annual reports as related to Payroll processing, such as monthly premium processing, as well as any facilities requested reporting, etc.,
  • Call tracks all employee related information in a timely and accurate fashion.


Level II

  • Actively participates in Lean Events as needed.
  • Demonstrates an advanced level of knowledge of US Payroll taxes as related to the calculation of gross to net, as well as an understanding of all related reporting requirements, including the annual W-2 reporting process.
  • Builds strong working relationships with plant and HR resources.
  • Serves as subject matter expert within specialized areas.
  • Identifies areas for process improvement and assists in implementation.
  • Answers complex payroll processing questions.
  • Initiates learning of functions and processes for development.
  • Coordinates/owns training for self and others.  


Level III

  • Assumes the role of project owner.
  • Takes an active role in challenging existing Payroll processes and recommending changes.
  • Demonstrates expertise in all payroll subject matter and is able to answer questions.
  • Serves as a team leader in LEAN events.
  • Develops and makes presentations with confidence in front of a group.
  • Serves as the leader in related payroll processing and off cycle databases.
  • Develops and conducts training in all payroll areas.
  • Leads team members to think creatively in resolving issues and in reaching resolution.
  • Demonstrates ability to coach and train representatives on inquiries.
  • Initiates proactive communications and shares appropriate VOC (voice of the customer) to provide input to other departments/plants for policies and procedures and decision-making.
  • Interacts and obtains support or influences other departments/plants/vendors.
  • Researches Federal/State Wage & Hour updates and reports to management potential changes, or noncompliance.
  • Increases knowledge and keeps up with the constant changes within the payroll industry, including federal/state wage and hour regulations.


Supervisory Responsibilities:  None


Travel:  Minimal; less than 5%



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Demonstrates excellent written and verbal communication skills, using proper grammar and enunciation
  • Maintains effectiveness and adapts well to changes in work responsibilities, structures, or processes.
  • Assists with communicating and endorsing change management concerning payroll regulatory changes affecting the employees and employer.
  • Identifies process improvement opportunities, generates ideas, and takes part in implementing solutions.
  • Works effectively with team members and customers, ensuring to value individual differences and talents; works to avoid and diffuse conflict, where necessary
  • Consistently delivers on commitments and demonstrates a commitment to exceed the customer expectations, elevating issues where appropriate
  • Sets high standards of performance for self and others; accepts responsibility for outcomes; admits mistakes and works to correct them.
  • Leverages relationships within GBS HR and all business units and maintains strong customer relationships.
  • Functions effectively in a fast-paced, detail oriented, deadline driven, high-volume work environment; Prioritizes workload, effectively handles multiple tasks, and demonstrates strong or


Education and/or Experience


  • High School Diploma or GED required. 
  • Associate’s or Bachelor's Degree in Business/Accounting preferred.
  • 2+ years of related work experience or equivalent
  • Experience in Canadian payroll processing preferred.


Certificates, Licenses, Registrations


  • Certified Payroll Professional (CPP) (Level III only)




Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.


About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

Job Segment: Payroll, Business Process, Customer Service Representative, Change Management, Recruiting, Finance, Management, Customer Service, Human Resources