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Receivables & Payables Specialist (Kanopi) Job

DATE: Jan 4, 2022

LOCATION: Lancaster, Pennsylvania, United States, 17603

Company: Armstrong World Industries

​Primary location: LancasterPennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: 5% 
Non-compete: No 


Why consider working for Kanopi by Armstrong?


Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.


We recently launched our first eCommerce site, Kanopi, which is a cutting-edge, end-to-end platform that connects facility managers, business owners, and consumers with ceiling solutions. We are building a team to own, manage, and grow this platform as we work to transform the building products buying experience.

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.


By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 



As AR/AP Specialist, you will be responsible for assisting with the delivery and day-to-day execution for both the accounts receivable and payables processes for our digital eCommerce business, Kanopi by Armstrong.


Your primary focus will revolve around achieving favorable KPIs in the areas of accounts receivable (credit, collections, claims, and adjustments), payables (payments and processing) turnover, and cash conversion cycle. In addition, you will also be tasked with ensuring a controlled and compliant environment while promoting internal and external customer relations.


What you'll be doing

  • Overseeing the accounts payable, accounts receivable, billing and credit, and collection functions for our digital eCommerce business
  • Collaborate with the order, sales, customer service, and pricing teams to facilitate the order-to-cash and procure-to-pay processes
  • Maintaining open lines of communications with installation sales and customer service colleagues on status of any open and closed orders
  • Fielding inbound calls and following up with customers and vendors relating to orders, invoices, payments, and cash differences & delinquencies
  • Creating and maintaining robust audit controls processes for collections and payments
  • Ensuring collections and payments are performed monthly, quarterly, and annually
  • Investigating, researching, and resolving cash collections, credit, and payment discrepancies
  • Managing customer accounts and collections activity and credit approval process
  • Obtaining AR data, organizing data via Excel, and preparing graphs for reporting
  • Following up with customers directly on any late payments and collections issues
  • Maximizing Accounts Receivable turnover through credit management, collections, and process improvements


What will make you successful

  • Finance and accounting experience
  • Intermediate knowledge of Microsoft Office, particularly Excel and Word
  • Enthusiasm for seeking continuous process improvement
  • Strong analytical skills and ability to accurately investigate and resolve differences
  • Proven ability to manage relationships through negotiations
  • Strong customer service acumen
  • Familiarity with SAP


Required Qualifications:

  • Bachelor’s degree in accounting or related, OR a High School diploma/GED along with equivalent experience
  • 2+ years of accounts receivable experience




Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.



Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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