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Samples Coordinator, Architectural Specialties Job

DATE: May 23, 2023

LOCATION: Lancaster, Pennsylvania, United States, 17603

Company: Armstrong World Industries

Primary Location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is $50,000 to $60,000 per year.  
Individual pay is based on location, skills and expertise, experience, and other relevant factors


​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 


Reporting to the Project Coordinator Supervisor, this position is responsible for supporting the sales, customer service, and project management groups by providing custom samples and literature of current Architectural Specialties products requested by customers. The ideal candidate will provide accurate and timely customer support to internal and external stakeholders by creating sample requests, ensuring each sample meets quality standards, keeping the samples room organized, ordering needed materials, and maintaining inventory levels to fulfill customer requests on a timely basis.


What you’ll be doing:

  • Clarifying and understanding premium and custom sample requirements
  • Creating orders with plants and suppliers
  • Organizing and tracking samples
  • Processing shipment of samples to customers
  • Communicating status and issues to customers, premium order specialists, project coordinator,s and project manager
  • Communicating daily with both external and internal customers to create a positive customer experience and resolve any service issues
  • Facilitating communication between customers, CSMs, Account Managers, and other team members
  • Using knowledge of Architectural Specialties Products and supplier capabilities to ensure samples orders are fulfilled either as requested or that alternatives are presented
  • Receiving and accurately entering orders into the on-line customer order entry system (SAP) and processing them through shipment
  • Verifying the customer's job name and delivery information is accurate
  • Building collaborative working relationships with suppliers and customers
  • Compiling data and preparing monthly reports and metrics
  • Providing backup coverage and support to AS Premium Order Specialist as needed
  • Using key software including SAP, Microsoft Office (Excel, Word), Salesforce, and Newforma Project Management


What will make you successful:

  • High School diploma or equivalent
  • At least 2-3 years of relevant work experience
  • Proficiency in operating a PC with knowledge of Microsoft Outlook, Excel, and Word
  • Strong math and data entry skills
  • Superior verbal and written communication/customer service skills
  • Ability to work independently, prioritize your workload and perform multiple tasks.
  • Strong organization skills, effective listening, and problem-solving skills when responding to customer inquiries
  • Ability to learn, understand, and transfer knowledge relative to the entire AS product line
  • Ability to adjust the schedule to meet business needs


Preferred Qualifications:

  • Experience with SAP. 


Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.


About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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