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Service Experience Intern Job

DATE: Oct 17, 2021

LOCATION: Lancaster, Pennsylvania, United States

Company: Armstrong World Industries

Primary Location: Lancaster, Pennsylvania
Relocation Offered: No 
Employment Status: 
Travel: 10%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!


Armstrong World Industries, Inc., has an internship opportunity for a Service Experience Technician to be located at the corporate campus in Lancaster, PA, under the supervision of an experienced IT service manager. Our team of IT professionals are committed to providing world-class leadership and service to our organization as well as develop the future IT leaders of tomorrow.   As a Service Experience Technician Intern, you will gain a breadth of knowledge spanning all aspects of IT and business functions as you provide IT support to the organization.


Essential duties and responsibilities include the following:

  • Provide Concierge-level Service in resolving customer IT issues and requests
  • Apply diagnostic utilities to aid in analysis and troubleshooting
  • Identify and learn software and hardware used and supported by the organization
  • Conduct research into a wide range of computing issues
  • Perform analysis to identify trends
  • Prioritize and execute tasks with a sense of urgency
  • Collaborate with team to deliver IT training and support
  • Build rapport with customers throughout the organization
  • Create and maintain system and process documentation
  • Support IT on Process Improvement efforts
  • Contribute to IT project work
  • Demonstrate leadership skills with the ability to work independently


Required qualifications:

  • Must be pursuing a Bachelor’s Degree with a G.P.A of 3.0 or higher
  • Must be a maximum of 24 months away from graduation
  • Outstanding interpersonal skills with the specific ability to work in teams
  • Exceptional written and verbal communication skills.
  • Excellent analytical and problem solving skills
  • Fluent English
  • Strong documentation skills
  • Well-developed computer skills with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
  • Must be able to provide your own mode of transportation


Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.



Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Veterans




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