Web Business Analyst Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is $100,000 to $150,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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Reporting to the Senior Manager Customer Solutions, the Web Business Analyst serves as a strategic partner to business and technical teams, driving the definition, analysis, and delivery of technology solutions that improve organizational performance. This role combines strong business acumen with deep technical understanding to translate complex needs into clear requirements, workflows, and actionable plans. The Web Business Analyst leads discovery efforts, manages requirements throughout the lifecycle, and ensures solutions align with business objectives and IT strategy.

What’s in it for you!

• Opportunity to work on high-impact technology initiatives
• Collaborative and innovative work culture
• Professional development and career growth opportunities
• Competitive compensation and benefits package

What You’ll Do

Business & Systems Analysis

• Lead end-to-end business analysis for large, complex, or cross-functional technology initiatives.
• Collaborate with stakeholders to gather, document, and validate business requirements, functional specifications, user stories, and acceptance criteria.
• Translate business needs into technical requirements and ensure alignment with architecture and security standards.
• Collaborate with marketing on website and application design (wireframes, mockups, or UI/UX requirements)
• Conduct process mapping, impact analysis, and gap analysis between current-state systems and future-state needs.
• Support product data maintenance including data loading activities (SQL) during product commercialization launches
• Review database schemas, field-level mappings, and data dependencies
• Take ownership of and execute technical tasks/responsibilities within the web platform landscape

Project & Stakeholder Management

• Partner with business relationship managers, delivery managers, project managers, and technical teams during planning, estimation, prioritization, and execution.
• Facilitate workshops, interviews, and working sessions with business leaders and subject matter experts.
• Serve as the primary liaison between business units and development teams throughout the project lifecycle.
• Support change management by contributing to training, communication, and post-implementation activities.

Solution Delivery & Quality Assurance

• Support solution design by working closely with architects, developers, and QA teams.
• Review and validate test plans, test cases, and results to ensure requirements are met.
• Identify and escalate risks, dependencies, and issues; propose mitigation strategies.
• Lead user acceptance testing (UAT) and ensure readiness for deployment.

Continuous Improvement

• Recommend process, system, and workflow improvements that increase efficiency and customer value.
• Help define and mature BA best practices, templates, standards, and methodologies.
• Mentor junior analysts and contribute to knowledge-sharing within the team.

What will make you successful

• Strategic and analytical thinking
• Technical aptitude and systems knowledge
• Stakeholder influence and negotiation
• Problem-solving and decision-making
• Cross-functional collaboration
• Attention to detail and documentation excellence
• Exceptional written and verbal communication; able to tailor messaging to technical and non-technical audiences
• Ability to align project execution with business goals and portfolio priorities
• Resilient under pressure and ambiguity

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field.
• 8-10+ years of experience as a Web Business Analyst or similar role.
• Strong understanding of enterprise IT systems, integrations, data flows, and software development lifecycle (SDLC).
• Experience with development methodologies (waterfall, agile, etc) and tools such as Jira, Azure DevOps, or similar.
• Excellent communication, facilitation, and presentation skills.
• Ability to work independently on complex projects and drive clarity in ambiguous environments.
• Data analysis or SQL skills.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!