Customer Service Representative Job

Primary location: Libertyville, Illinois 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is $39,530 - $59,290 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at MRK Industries, Inc., a subsidiary of Armstrong World Industries? 

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. 
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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This position is the primary front desk attendant who is detail-oriented and proactive, with excellent communication and interpersonal skills. They must have the ability to prioritize and handle multiple projects in a fast-paced environment. Must be able think outside the box to get things done and have a creative problem-solving mind.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Creates and maintains Purchase Order (PO) log/enter timely and accurately; prints and distributes daily.
• Receives and prints all incoming custom order POs; provides detailed job information to Estimating, Engineering and Project Manager as required.
• Manages phone systems and serves as the primary phone attendant.
• Reviews all work orders for accuracy prior to releasing to factory.
• Communicates with Parent Company Customer Service as required to answer all questions and acquire permission to ship orders early.
• Generates custom order invoices and submits to Parent Company along with tracking information via Ariba.
• Verifies all shipped orders are removed from Work in Process Report.
• Supports safety data entry and updates safety presentations.

• Maintains EHS records, training material, and standard operating procedures within the EHS system.

Supervisory Responsibilities:  None

Travel:  Minimal; less than 5%

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Solid MS Office skills.
• Excellent written and oral communication skills.
• Works well in a small group environment.
• Strong customer service acumen.
• Effective time management skills as to accomplish all assigned tasks within an appropriate timeframe.
• Knowledge of ERP or MRP system, QuickBooks and/or SAP.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.

2. Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions.  Required PPE includes: Hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

Education and/or Experience

• High school diploma/GED.
• Customer service experience preferred.
• Order entry experience preferred.

Certificates, Licenses, Registrations

Competencies

• See Individual Contributor (Grade 1-6) competencies                     

Other Skills and Abilities 

Bilingual – English / Spanish a plus           

Why should you join MRK Industries, Inc., a subsidiary of Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Libertyville IL)

MRK Industries, Inc., a subsidiary of Armstrong World Industries, Inc. (AWI), is one of twelve AWI plants in North America. Our Libertyville plant in northern Illinois is located 1 hour northwest of Chicago, and 1 hour south of Milwaukee, WI. It is also a short, 7 mile drive to beautiful Lake Michigan.  Visit Libertyville’s historic downtown shopping and dining district, with nearly 100 restaurants, cafes and pubs. Stop by the Dunn Museum. Take your friends and family to the Libertyville Sports Complex. Check out their calendar of events for festivals, wine tastings, community bike rides, classic car shows and other activities that are hosted year-round.  Libertyville provides a hometown feel, while being close to the 3rd and 31st largest cities in the US!

MRK Industries, Inc., a subsidiary of Armstrong World Industries, is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!