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Customer Service Representative Job

DATE: Feb 22, 2021

LOCATION: Libertyville, Illinois, US, 60048

Company: Armstrong World Industries

Job: Customer Service
Primary Location: Libertyville, Illinois
Relocation Offered: No 
Employment Status: Full-Time
Travel: No


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!


As our Customer Service Representative at MRK Industries in Libertyville, IL, you will be responsible for the day-to-day front desk responsibilities inside a manufacturing facility to include prioritizing and managing multiple projects in a fast-paced environment.


What you’ll be doing:

  • Create and maintain the Purchase Order (PO) log and enter timely and accurately and print and distribute daily
  • Receive and print all incoming custom order Purchase Orders and provide detailed job information to Estimating, Engineering and Project Manager as required
  • Manage phone systems and serve as the primary phone attendant
  • Review all work orders for accuracy prior to releasing to factory
  • Communicate with Parent Company’s (Armstrong World Industries) Customer Service as required to answer all questions and acquire permission to ship orders early
  • Generate custom order invoices and submit to Parent Company (AWI) along with tracking information via Ariba
  • Verify that all shipped orders are removed from the Work in Process Report


What will make you successful:

  • High school diploma/GED
  • Customer service experience
  • Data entry experience
  • Knowledge of ERP or MRP system, QuickBooks and/or SAP
  • Effective time management and organization skills
  • Experience with MS Office with a strong emphasis in Excel
  • Excellent written and oral communication skills


Preferred Qualifications:

  • Order entry experience


About the Location (Libertyville, IL)

MRK Industries, Inc., a subsidiary of Armstrong World Industries, Inc. (AWI), is one of twelve AWI plants in North America. Our Libertyville plant in northern Illinois is located 1 hour northwest of Chicago, and 1 hour south of Milwaukee, WI. It is also a short, 7 mile drive to beautiful Lake Michigan.  Visit Libertyville’s historic downtown shopping and dining district, with nearly 100 restaurants, cafes and pubs. Stop by the Dunn Museum. Take your friends and family to the Libertyville Sports Complex. Check out their calendar of events for festivals, wine tastings, community bike rides, classic car shows and other activities that are hosted year-round.  Libertyville provides a hometown feel, while being close to the 3rd and 31st largest cities in the US!


Equal Opportunity Employer: MRK Industries, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans


Notice to Staffing Agencies, Placement Services, and Professional Recruiters

Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.

AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to AWI via mail, email or in any form and/or method, including to AWI's resume database will be considered AWI property.

AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee.

Nearest Major Market: Chicago

Job Segment: Customer Service Representative, ERP, Engineer, Database, Customer Service, Technology, Engineering