Operations Manager Job

DATE: Apr 9, 2024

LOCATION: Marietta, Pennsylvania, United States, 17547

Company: Armstrong World Industries

Primary location: Marietta, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is “$100,000 to $125,000” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. 
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 

Armstrong World Industries, Inc. (AWI) has a job opportunity for an Operations Manager to be located in Marietta, PA. The Operations Manager is responsible for 24/7 accountability for the production line manufacturing performance through the Production Supervisors, Value Stream Champion, and Value Stream Specialist. Additionally, the Operations Manager will be responsible for developing and maintaining systems for continuous improvement in all processes; accountable for effective performance of safety, quality assurance, production, maintenance, engineering, and environmental compliance for the value stream; and responsible for providing leadership to drive the plant safety process and the value stream's efforts towards attainment of plant goals and objectives, including cost performance.


What you'll be doing:

  • Promoting the Plant Safety Process by leading the process and maintaining a high-level awareness and operating discipline for all plant safety policies
  • Guiding and advising supervisors in interpretation of Plant and Company policies and Union contract.  Helps resolve non-routine personnel problems
  • Providing guidance to Supervisors throughout the grievance process and provide company response at the third step of the grievance process
  • Driving quality performance of the Value Stream operations through use of systems management and Lean principles, including layered auditing
  • Driving customer awareness throughout the value stream and focus on delivering material that meets customer and regulatory requirements
  • Routinely visiting production operations to interact with employees, facilitate/assist in root cause determination for safety, quality, and productivity issues, monitor performance and schedule adherence, monitor product quality characteristics, and gather information and input from Supervisors, support staff, and operators to make decisions when. Coaches Supervisors and Team Manager(s) in these areas
  • Assisting in determining manpower requirements to meet production schedules
  • Working to promote good employee relations by interacting with employees frequently and discussing and helping with problems or complaints
  • Encouraging supervisors to establish and maintain similar relationships
  • Promoting achievement of the plant’s goals and works closely with Value Stream Improvement Champion to drive focus, ownership, and engagement from Value Stream Steering Team, maintenance, and production employees Participates in, sponsors, and supports the Lean process
  • Promoting effective training of employees and works closely with Value Stream Specialist to drive continuous improvement of the content and execution of the training & certification process; Promotes continuous skill and process knowledge improvement; and drives effective crew skill management by Supervisors/Team Manager(s)
  • Promoting excellence in housekeeping; promotes processes, systems, and Lean events/tools to reduce effort and cost to maintain housekeeping
  • Facilitating the on-going integration of maintenance and production activities


 What will make you successful:

  • High school diploma or equivalent
  • 3+ years of demonstrated supervisory and/or operations experience in an industrial production environment
  • Must demonstrate the ability to lead a large organization spread over a complex production operation
  • Demonstration of presentation, facilitation and meeting management skills
  • Basic project management skills
  • Demonstration of process improvement skills.  Ideally, candidate would have proven Lean and 6-sigma skills and be able to effectively apply methods and tools
  • Basic understanding of maintenance systems including, PM, Pd/M technologies including and planning of work
  • Demonstrate ability to use data from multiple sources to quickly solve complex operational problems
  • Computer proficiency in, Excel, Word, and Power Point with basic skills in SAP and Minitab
  • Effective writing and data organization skills


What will make you stand out:

  • 4 year Technical or Business Degree
  • 3+ years of operations management experience



Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.


About the location (Marietta PA)

Located 15 miles from the corporate headquarters in Lancaster, PA, Marietta has over 300 employees and is one of eleven Armstrong plants in North America. Sitting on the northeast bank of the Susquehanna River, it is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. The area offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.


Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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