Quality Claims Coordinator Job

Primary location: Marietta, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is “$53,000 to $73,510” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. 
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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Under the supervision of the Technical Services Manager, this position is accountable for the overall effectiveness and day to day operations of the Plant Lab.  This position manages two hourly technicians and is responsible for supporting SQDCP initiatives.  The successful candidate will work closely with process engineers to troubleshoot quality issues as well as to develop and execute tests to support cost reduction and new product development initiatives.

What’s in it for you!

• Be a trusted partner to the business
• Networking and Relationship Building
• Ability to be innovative and strategic
• Dedicated training and development to help you grow in your role and beyond
• Collaboration and an open friendly team environment

What you will do

• Reports to Technical Services Manager
• Leads a team of two hourly lab technicians.  Assign daily tasks, provide direction and prioritization, and audit execution of daily tasks.
• Audit technician raw material testing, gauge infrastructure/documentation, Certificates of Analysis records, raw material specifications, etc
• Functions as the primary contact for technical requests from R&D scientists and sister plants.  Translates needs into technician-executable work. 
• Lead small to mid-sized cost reduction efforts or new product development projects
• Train new technicians, create standard work documentation,
• Manage relationships with third party regulators (UL).  Ensure compliance to documented procedures & own corrective actions.
• Assists in claims investigations as necessary.
• Execute process improvement projects to improve productivity of the team.
• Manage test budget, ensure proper accounting for external tests
• Backup responsibility for Claims Manager and/or operations supervisors.

Supervisory Responsibilities

• Provide direct supervision to two (2) hourly Lab Technicians.

What will make you successful

• High School Diploma or GED
• 2+ Years of technical experience in a Manufacturing environment
• Commitment to ensuring a safe work environment for self and direct reports
• Strong communication skills
• Demonstrated ability to manage multiple tasks and prioritize work. 
• Strong Computer Skills- Microsoft Word and Excel
• Demonstrated leadership skills, ability to work independently and make autonomous decisions when necessary
• Ability to build relationships, which will be essential with such activities as training team members and transferring knowledge

What will make you stand out

• Experience with managing people (directly or indirectly)
• Bachelor’s Degree in Engineering or Science
• 5+ Year of technical experience in a Manufacturing environment
• Outstanding interpersonal skills, with the specific ability to work in teams
• Critical thinking skills and the ability to troubleshoot processes
• Experience with using lean concepts to improve processes.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The work environment characteristics described here are representative of hose an employee encounters while performing the essential functions of this job.

Most work is performed in a plant production environment with some office/lab area work.  Must be able to clearly communicate, listen and help problem solve production issues and minor employee issues.  Incumbent will also be required to interact with production supervisors, hourly production employees, R&D and other management groups / services from both within the plant as well as outside the plant.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Marietta PA)

Located 15 miles from the corporate headquarters in Lancaster, PA, Marietta has over 300 employees and is one of eleven Armstrong plants in North America. Sitting on the northeast bank of the Susquehanna River, it is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. The area offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!