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Production Manager Job

DATE: Jan 19, 2023

LOCATION: Mississauga, Ontario, Canada

Company: Armstrong World Industries



AS Plasterform Plant – Mississauga, Toronto, Canada


MANUF – Mississauga Plant



FLSA Status:


The estimated base salary range for this role is $81,540.00 to $122,300.00 per year.  

Individual pay is based upon location, skills and expertise, experience and other relevant factors


Job Output


Reporting to the Plant Manager, Plasterform, the Production Manager is responsible for the coordination of production activities, partnering with logistics and procurement.  Responsible for the effective performance of production and logistics activities while ensuring good product quality and a safety culture that promotes safe work practices and is environmentally compliant.  The incumbent must drive the team forward by providing the leadership to safely deliver the productivity results to meet Plasterform’s goals and objectives that align with the overall Architectural Specialties (AS) business needs by guiding the team through the use of the continuous improvement model.  Delivers a high level of customer satisfaction by ensuring that the team executes the strategy of having a high level of on-time delivery, and improved lead times, and promotes open dialogue with key functional teams within Plasterform that have direct communication with our customers.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


  • Works collaboratively with the Plasterform Team.
  • In coordination with the Plant Manager and Plasterform Team promotes the Plant Safety Process and Culture.
  • Manages own organization; guides and advises Team Leaders in the interpretation of company policies.  Helps resolve non-routine personnel problems.  
  • Maintains quality performance through the use of Plasterform systems management and LEAN principles.
  • Maintains a high level of customer awareness throughout the Operations Team and focuses on delivering material that meets requirements.
  • Owns setting the staffing requirements with direct reports that are needed to meet production schedules and meet Plasterform’s cost initiatives.
  • Oversees staffing and new employee onboarding. Works with HR and Team Leaders to provide general departmental onboarding and ensure proper indoctrination.  Assists Team Leaders and leads with job training process including cross-training.
  • Works to promote good employee relations by interacting with employees frequently and discussing and helping with problems or complaints.  Encourages Team Leads to establish and maintain similar relationships to drive ownership at the correct level.
  • Promotes achievement of Production goals and maintains participation in Operations, Maintenance, and Logistics.  Participates in and supports the LEAN process on the shop floor.
  • Provides for the training of employees, promotes continuous skill improvement, and provides for supervisor developmental training.
  • Promotes excellence in housekeeping; establishes LEAN events (5S) to reduce effort and cost to maintain housekeeping.
  • Recommends and manages the implementation of LEAN events related to safety, process effectiveness, and cost.
  • Continually provides assessments and feedback on supervisors' and technical support resources' performance.
  • Sets clear duties, responsibilities, objectives, and accountability for all Production Team Leaders including Research and Development employees, including providing ongoing feedback and evaluating their performance.
  • Works closely with other members of the Management Team as a contributing member; communicating Operations’ performance to targets and goals relating to headcount, budgets, production schedule, operating plan, improvement activity, and issues.  
  • Promotes and maintains positive employee relations to ensure a collaborative working relationship.


Supervisory Responsibilities

  • Direct reports include the following: 
    • Production, Shipping, Research, and Development Team Leads.


Travel:  Minimal; less than 5%.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Strong process improvement leadership and facilitation skills.
  • Working knowledge of using process improvement methodologies such as LEAN Manufacturing.
  • Self-driven, and goal-oriented with strong interpersonal skills.
  • Capable of prioritizing and managing multiple activities.
  • Results-oriented with strong integration skills; ability to work across organizational lines and achieve business objectives through personal initiative and energy.
  • Outstanding communication skills at all levels of the organization.  Able to impart knowledge of the process in a positive, value-added manner.  Diplomatic, thoughtful, and possessing the skills to move the organization beyond current paradigms.
  • Basic knowledge of key OSHA and environmental regulations.
  • Strong incident investigation skills, particularly with the use of structured tools such as 5-Why.
  • Advanced Microsoft Office Skills, especially Excel.
  • Highly effective analytical, communication, and interpersonal skills.
  • Excels in a team environment.


Education and/or Experience

  • Bachelor’s degree in Engineering, or a related technical field, will also accept a Technologist Diploma.
  • Minimum 3- 5 years experience working in a manufacturing environment.
  • Minimum 3-5 years of direct management experience.
  • Experience with quality management systems.
  • Experience in a custom manufacturing environment preferred.



  • See Professional (Grade 7-14) competencies 


Other Skills and Abilities  

  • Ability to read shop floor drawings preferred.


Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  1. Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. No PPE is required.


  1. Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions.  Required PPE includes a Hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.


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