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IT Solutions Analyst Job

DATE: Sep 15, 2021

LOCATION: Pensacola, Florida, United States, 32505

Company: Armstrong World Industries

Job: Information Technology 

Primary location: PensacolaFlorida 

Relocation offered: No 

Employment status: Full-Time 

Travel: 10%  



About the Location (Pensacola, FL)

Our Pensacola Plant, one of twelve Armstrong plants in North America, employs 200+ people working on rotating shifts, 24/7, in the manufacture and shipment of acoustical ceiling tile to Armstrong's customers worldwide. The Pensacola Plant was originally built in 1929 to produce insulating building material.  

Pensacola is the westernmost city in the Florida Panhandle. Pensacola is a sea port on Pensacola Bay, which is protected by 52 miles of sugar white barrier islands on the emerald waters of the Gulf of Mexico. A large United States Naval Air Station, the first in the United States, is located southwest of the city and is the home of the Blue Angels flight demonstration team and the National Naval Aviation Museum.

Pensacola is nicknamed "The City of Five Flags", due to the five governments that have ruled it during its history. Other nicknames include "World's Whitest Beaches" (due to the white sand of Florida panhandle beaches), "Cradle of Naval Aviation", "Western Gate to the Sunshine State", "America's First Settlement", "Emerald Coast" and "Red Snapper Capital of the World".

Armstrong World Industries was named #5 in the 2019 top 20 Most Generous Workplaces by the United Way of West Florida.



As our IT Manufacturing Solutions Analyst, you will provide technical expertise and oversee a variety of technical/analytical assignments. Through problem diagnosis you will create technical solutions and take ownership of the documentation, implementation, administration and support on a variety of software components.


Splitting your time between operational support for existing applications and project-based work, you will help drive development and deployment of new applications and business process improvements. The successful Business Analyst will also be the key liaison between technical staff, management, users and vendors regarding technical issues through on-site and remote access.



Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.



Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.

We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.



What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.



By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  • Personal development to grow your career with us based on your strengths and interests.
  • A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 



What you’ll be doing: 

  • Leading / Participating in the design, development, and enhancement of custom applications
  • Leading / Participating in requirements gathering to provide technical guidance on systems and solutions
  • Overseeing configuration and development changes through environment to meet Armstrong’s business objectives
  • Developing and managing relationships with vendors in support of staff augmentation and systems support
  • Participating in the development, implementation and maintenance of best-practice standards
  • Providing integrated systems planning and recommends new or different technologies which will enhance current systems and support overall corporate and business goals
  • Leading and directing multiple projects managing resources and monitoring progress
  • Establish/maintain lines of communication with stakeholders
  • Identify opportunities to improve global standardization and organizational efficiencies
  • Serve as a point of escalation for team member’s issues
  • Assisting in the development of Plant IT budgets and estimates 
  • Provides in-depth technical consultation to clients and Plant management to ensure development of efficient application systems utilizing established standards, procedures, and methodologies
  • Assist in the recruitment and selection of project resources as required
  • Assist in the creation and maintenance of multi-year functional roadmaps for assigned disciplines
  • Contribute to the development of overall strategy, tactics, planning and execution of initiatives to support Plant IT services 
  • Document necessary technical design and analysis work, including project postmortem documentation and metric collection 
  • Maintain application documentation and process topology to ensure alignment between the business strategies and the technology roadmap



What will make you successful: 

  • Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering or a related field 
  • 3+ years of technical analysis or process management experience 
  • PC hardware troubleshooting skills (DST), mobile device support (Android, iOS) 
  • Working knowledge of technologies commonly utilized in a manufacturing environment 
  • Working knowledge and experience with Microsoft Office products
  • Broad technical grasp of application architecture preferred in a manufacturing environment 


Preferred Qualifications:


  • Knowledge of .NET, SharePoint, SQL/SQL Server, Power BI, HTML, Windows Forms, Web Services and XML
  • Knowledge of scripting languages: JavaScript, Linux/Unix Shell Scripting, Windows Powershell
  • Experience with versioning and change control software (Team Foundation Server (TFS)/Azure DevOps
  • Certification in either a process discipline (ITIL, PMI, Lean, Six Sigma) or technical discipline (Cisco CCNA, CCNP; Microsoft CCSA, CCSE)



Armstrong World Industries (AWI) is an equal opportunity, affirmative action employer and we value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodation statement: If you need a reasonable accommodation for any part of the employment process, please contact us by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.


Come and build your future with us and apply today!

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