Manufacturing Solutions Analyst Job

DATE: Jun 14, 2024

LOCATION: Pensacola, Florida, United States, 32505

Company: Armstrong World Industries

Primary location: Pensacola, Florida 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is $67,020 to 130,640 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors


What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.


 By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. 
  • Personal development to grow your career with us based on your strengths and interests.
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 

The Manufacturing Solutions Analyst is an individual contributor responsible for providing technical expertise and participating in or overseeing a variety of analytical and technical assignments, problems diagnosis and solutions, documentation, implementation, administration, support, and maintenance on a variety of software and application components in an information technology applications environment. The role is broadly split between providing day to day operational support for existing application services to users of those services and project-based work leading to the development and deployment of new application services and business process improvements in a manufacturing environment. The successful analyst serves as a liaison between other technical staff, management, users and vendors regarding service requests, usage, standards, security, and other technical issues and provides both on-site and remote access diagnoses and resolution of software, application, and business process problems.


What’s in it for you!

  • Opportunity to support and see Plant operations
  • Opportunity to run projects or support projects
  • Lots of exposure to the Plant environment



What You’ll Do

  • Lead / Participate in the design, development, and enhancement of business specific custom and standard applications.
  • Lead / Participate in requirements gathering to provide technical guidance on systems options and solutions.
  • Oversee promotion of configuration/ development changes through environment (i.e., write functional specifications, perform and/or coordinate testing, obtain customer approvals and supporting documentation and support promotion of code/configuration to production) to meet Armstrong’s business objectives.
  • Manage / coordinate large, medium, and small systems or business projects.


Additional Responsibilities 

  • Researches, analyzes, develops, and documents new processes and procedures to implement and update solutions to meet business needs.
  • Develop and manage relationships with vendors in support of staff augmentation and systems support in concert with Supplier Relationship Management (SRM) process.
  • Participate in the development, implementation and maintenance of best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
  • Provides integrated systems planning and recommends new or different technologies which will enhance current systems and support overall corporate and business goals.
  • Leads and directs multiple projects managing resources and monitoring progress.
  • Establish/maintain lines of communication with stakeholders with a view to keeping all parties informed of incidents, problems, and resolution.
  • Identify opportunities to improve global standardization and organizational efficiencies.
  • Serve as a point of escalation for team member’s issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans.
  • Assist in the development of Plant IT budgets (expense and capital) and estimates.
  • Provides in-depth technical consultation to clients and Plant management to ensure development of efficient application systems utilizing established standards, procedures, and methodologies.
  • Assist in the recruitment and selection of project resources as required.
  • Work collaboratively with management to identify and prioritize projects in the portfolio associated with the maintenance of existing systems, development and implementation of new systems, resolution of more complex problems and the evaluation of emergent technologies through developing business cases that include options, recommendation, cost/benefit, and risk analysis.
  • Researches and evaluates new and/or alternative solutions and technologies to enhance operational effectiveness and reduce costs.
  • Assist in the creation and maintenance of multi-year functional roadmaps for assigned disciplines.
  • Contribute to the development of overall strategy, tactics, planning and execution of initiatives to support Plant IT services.
  • Document necessary technical design and analysis work, including project postmortem documentation and metric collection.
  • Maintain application documentation and process topology to ensure alignment between the business strategies and the technology roadmap.


What will make you successful

  • Working knowledge of usability methodologies and best practices; Demonstrated knowledge of .NET, SharePoint, SQL/SQL Server, Power BI, HTML, Windows Forms, Web Services and XML; Knowledge of scripting languages: JavaScript, Linux/Unix Shell Scripting, Windows PowerShell; Understanding of portal architecture design; Experience with versioning and change control software (Team Foundation Server (TFS)/Azure DevOps preferable).
  • PC hardware troubleshooting skills (DST), mobile device support (Android, iOS).
  • Demonstrated experience in area of assigned responsibility.
  • Working knowledge of technologies commonly utilized in a manufacturing environment.
  • Outstanding verbal and written communication skills, with the ability to translate technical details in business language and relate technical concepts to a business impact.
  • Ability to build relationships and willingness to communicate with customer groups.
  • Strong statistical, analytical, and advanced problem-solving skills with high attention to detail and accuracy.
  • Broad working knowledge of application support principles.
  • Demonstrated ability to comprehend and share strategy, vision, and direction and to embrace and facilitate change.
  • Results-driven, self-starter with the ability to manage and prioritize multiple tasks concurrently.
  • Exhibits accountability and accepts responsibility and consequences for work performance and conduct.
  • Sets priorities, overcomes obstacles and opposition, and uses organizational skills to get things done in a timely manner.
  • A demonstrated customer service orientation.
  • Proven teamwork skills and the ability to communicate with colleagues, customers, and various levels within the organization.
  • Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms.



  • Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering or a related field required.
  • 3+ years of technical analysis or process management experience.
  • Working knowledge and experience with Microsoft Office products.
  • Broad technical grasp of application architecture preferred in a manufacturing environment.


What makes you stand out

  • Certification in either a process discipline (ITIL, PMI, Lean, Six Sigma) or technical discipline (Cisco CCNA, CCNP; Microsoft CCSA, CCSE) is preferred.


Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.


We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.


Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.

We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.


About the location (Pensacola FL)

Our Pensacola Plant, one of twelve Armstrong plants in North America, employs 200+ people working on rotating shifts, 24/7, in the manufacture and shipment of acoustical ceiling tile to Armstrong's customers worldwide. The Pensacola Plant was originally built in 1929 to produce insulating building material.  

Pensacola is the westernmost city in the Florida Panhandle. Pensacola is a seaport on Pensacola Bay, which is protected by 52 miles of sugar white barrier islands on the emerald waters of the Gulf of Mexico. A large United States Naval Air Station, the first in the United States, is located southwest of the city and is the home of the Blue Angels flight demonstration team and the National Naval Aviation Museum.

Pensacola is nicknamed "The City of Five Flags", due to the five governments that have ruled it during its history. Other nicknames include "World's Whitest Beaches" (due to the white sand of Florida panhandle beaches), "Cradle of Naval Aviation", "Western Gate to the Sunshine State", "America's First Settlement", "Emerald Coast" and "Red Snapper Capital of the World".

Armstrong World Industries was named #5 in the 2019 top 20 Most Generous Workplaces by the United Way of West Florida.



Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.


Come and build your future with us and apply today!

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